Ridiculous service from FNB homeloans

I bought a house, signed an OTP in August but todate rhe property is still not resistered. They always shift goal posts and it always one thing after the other. It looks loke FNB Is too big to care about loosing one customer but I can assure you that I will take a lot more customers along with me.

"We pledge our commitment to giving you great service and helpful information" do they even understands what this

How much patience must one need to deal with this nonsensical customer service? The current owner lost a rental property, I lost a tenant and it's just an unpleasant domino effect

I gave them till 14:00 today to get back to me but it's 18:30 now - no response at all