Ridiculous service FNB!

I am so fed with with FNB and to think I have advised a few time to close this account and move to another bank and I refused.

So now I purchased electricity on my banking app. The voucher was ot going through( said it was "old") called FNB the next day and I was given a a query no. ***Q and advised that this will be investigated.on Friday I get an sms with a voucher number and the electricity is for less than the amount I initially purchased it for. I the go the FNB chat service and the service was just terrible to say the least.. spoke to Kaylene and whilst talking then they exit the chat. I called FNB and I am I spoke to three consultants who kept on saying they are transferring me and I would go back to the same department and speak to a different person who who follow the same route and transfer me. Eventually I was told I was being transferred and I was put on hold and on mute...pathetic service to say the least. Where is client centricity as a financial institution? Why would you have people who clearly don't want to work or are unhappy to be at work on the phones to assist clients? This is a joke maan, I now understand why I have to move and I did not want to believe it but after the service received by your consultants,I am sold. What a TERRIBLE SERVICE. No urgency at all to assist clients,none whatsoever. Please sort my electricity voucher.then one sent to me is for less than the actual amount.