ridiculous service fees for over rated product

As a fnb client and consumer i think i need to inform others of their "private clients" ****.To begin with,i went from gold to premier to private clients yet my statement and account info remained GOLD status.You will end up paying over R400-R700 pm in fees for merely pay and clear and other minor services.All this for a "private banker" which is NOTHING more than a call centre operator that forwards calls.I have a fnb home loan and wesbank account and when it comes to matters relating to those accounts the private banker forwards calls to them,as though you couldn't do that yourself?The private banker is available 24/7 yet when i last called in on a sunday to the private clients help desk i was told my banker would assist between 8-5 the next day.So if i was abroad what then?Furthermore i couldn't be assisted even though i phoned private clients help desk.I was told my personal banker must assist,yet for the past 6 months she was on leave others could help me,now suddenly it MUST be my dedicated banker?Furthermore i tried opening a savings account for my kids and was asked my child's race.That question disgusted me,do fnb bank with money or skin color?Other banks don't ask this ****.My wife also banks with fnb and have a premier acc but on her profile it remains gold.I cant help but wonder what info the credit bureau gets?