MF
Mandla F
1 reviews | Active since Sept 2013
26 Feb 2022, 08:42
Ridiculous service.
I use the chat messaging on FNB as they promise that the quickly assist if you have this service, I must say it is not worth having this and them charging us for this much, is ridiculous, it took over 30 minutes for them to assist me and they came back after that saying they cannot reserve the transections because according to them the system has not updated.
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Replies (2)MF
The matter has not been resolved even today, this is what we call poor customer service.
I will not recommend FNB to anyone, I think one should start looking for another bank that offers good customer service and prompt to resolving issues.
Mandla F's updateReviewer Update
27 Feb 2022, 08:39Extremely Poor customer service - Matter Still not resolved.
The matter has not been resolved even today, this is what we call poor customer service.
I will not recommend FNB to anyone, I think one should start looking for another bank that offers good customer service and prompt to resolving issues.
MF
Mandla F's update27 Feb 2022, 08:39
Reviewer Update
Extremely Poor customer service - Matter Still not resolved.
The matter has not been resolved even today, this is what we call poor customer service.
I will not recommend FNB to anyone, I think one should start looking for another bank that offers good customer service and prompt to resolving issues.
MF
Mandla F's updateReviewer Update
27 Feb 2022, 17:082 days later my query have not been resolved, Ridiculous and Appalling customer service. When I try to use the chat service I am in the queue for more than an hour without anyone assisting.
MF
Mandla F's update27 Feb 2022, 17:08
Reviewer Update
2 days later my query have not been resolved, Ridiculous and Appalling customer service. When I try to use the chat service I am in the queue for more than an hour without anyone assisting.