RR
Rodney R
1 reviews | Active since Aug 2018
31 Mar 2025, 09:29
Ridiculous service
Can't change my in-contact messages for email on the app or online banking . Was told by FNB online phone by a consultant . I must waste my pension to pay for an uber to go to the branch . In the highly technological age I must go the branch . I thought banks want limit clients from going to the bank . Ridiculous
Helpful (0)
Replies (8)0
Replies (8)RR
Rodney R's updateReviewer Update
03 Apr 2025, 07:07Can't believe that it takes more than 3 days to change an email address .
Don't believe in the fancy words above that they care .
Don't think so .
All political speak .
If I go to the bank if I'm able to it takes effect immediately .
Not my bank anymore.
Don't believe in the fancy words above that they care .
Don't think so .
All political speak .
If I go to the bank if I'm able to it takes effect immediately .
Not my bank anymore.
RR
Rodney R's update03 Apr 2025, 07:07
Reviewer Update
Can't believe that it takes more than 3 days to change an email address .
Don't believe in the fancy words above that they care .
Don't think so .
All political speak .
If I go to the bank if I'm able to it takes effect immediately .
Not my bank anymore.
Don't believe in the fancy words above that they care .
Don't think so .
All political speak .
If I go to the bank if I'm able to it takes effect immediately .
Not my bank anymore.
RR
Rodney R's updateReviewer Update
04 Apr 2025, 02:01It's now Friday . 5 days still nothing has been done .
FNB going from bad to worse .
No response from anybody .
How bad can it get .
FNB going from bad to worse .
No response from anybody .
How bad can it get .
RR
Rodney R's update04 Apr 2025, 02:01
Reviewer Update
It's now Friday . 5 days still nothing has been done .
FNB going from bad to worse .
No response from anybody .
How bad can it get .
FNB going from bad to worse .
No response from anybody .
How bad can it get .
RR
Rodney R's updateReviewer Update
04 Apr 2025, 02:05It's now Friday . 5 days still nothing has been done .
FNB going from bad to worse .
No response from anybody .
How bad can it get .
FNB going from bad to worse .
No response from anybody .
How bad can it get .
RR
Rodney R's update04 Apr 2025, 02:05
Reviewer Update
It's now Friday . 5 days still nothing has been done .
FNB going from bad to worse .
No response from anybody .
How bad can it get .
FNB going from bad to worse .
No response from anybody .
How bad can it get .
RR
Rodney R's updateReviewer Update
05 Apr 2025, 06:41It's now Saturday morning .
FNB is simply ignoring me .
Total arrogance on their side .
Nobody has contacted me since Monday .
Why does it takes so long too change an email address.
FNB is simply ignoring me .
Total arrogance on their side .
Nobody has contacted me since Monday .
Why does it takes so long too change an email address.
RR
Rodney R's update05 Apr 2025, 06:41
Reviewer Update
It's now Saturday morning .
FNB is simply ignoring me .
Total arrogance on their side .
Nobody has contacted me since Monday .
Why does it takes so long too change an email address.
FNB is simply ignoring me .
Total arrogance on their side .
Nobody has contacted me since Monday .
Why does it takes so long too change an email address.
RR
Rodney R's updateReviewer Update
07 Apr 2025, 16:35Now Monday 7th April 2025 .
No response from FNB .
Email address not changed yet for.incontact mail .
So disappointed in FNB .
Looks like they not interested in me as a customer .
No response from FNB .
Email address not changed yet for.incontact mail .
So disappointed in FNB .
Looks like they not interested in me as a customer .
RR
Rodney R's update07 Apr 2025, 16:35
Reviewer Update
Now Monday 7th April 2025 .
No response from FNB .
Email address not changed yet for.incontact mail .
So disappointed in FNB .
Looks like they not interested in me as a customer .
No response from FNB .
Email address not changed yet for.incontact mail .
So disappointed in FNB .
Looks like they not interested in me as a customer .
RR
Rodney R's updateReviewer Update
08 Apr 2025, 09:23Tuesday today .
No response .
FNB probably closed down .
I give up .
No response .
FNB probably closed down .
I give up .
RR
Rodney R's update08 Apr 2025, 09:23
Reviewer Update
Tuesday today .
No response .
FNB probably closed down .
I give up .
No response .
FNB probably closed down .
I give up .
RR
Rodney R's updateReviewer Update
09 Apr 2025, 15:34After complaining on the 31st March 2025 I received a phone call to send a colour copy of id to *** signed with a date on .
I sent that the same day .
Next day I get an email requesting the same documents to the same email address .
Nothing has been done till today .
Today 10 days later, I requested an Uber to take me to the bank which cost me pretty penny as I'm on a Sassa Pension .
Who is paying for my transport cost .
I was helped by Singa Mthethwa at FNB Lifestyle Centre Centurion .
Took 5 minutes and change was done .
FNB don't have the decency to contact me .
You guys simply ignored me .
Your customer comes last .
Seems you don't care .
RR
Rodney R's update09 Apr 2025, 15:34
Reviewer Update
After complaining on the 31st March 2025 I received a phone call to send a colour copy of id to *** signed with a date on .
I sent that the same day .
Next day I get an email requesting the same documents to the same email address .
Nothing has been done till today .
Today 10 days later, I requested an Uber to take me to the bank which cost me pretty penny as I'm on a Sassa Pension .
Who is paying for my transport cost .
I was helped by Singa Mthethwa at FNB Lifestyle Centre Centurion .
Took 5 minutes and change was done .
FNB don't have the decency to contact me .
You guys simply ignored me .
Your customer comes last .
Seems you don't care .
RR
Rodney R's updateReviewer Update
13 Apr 2025, 06:30FNB contacted me .
Apologize .
Compensated me for the Uber.
Thanks
Apologize .
Compensated me for the Uber.
Thanks
RR
Rodney R's update13 Apr 2025, 06:30
Reviewer Update
FNB contacted me .
Apologize .
Compensated me for the Uber.
Thanks
Apologize .
Compensated me for the Uber.
Thanks