ridiculous service charges, charged with each transaction and poor assistance from the consultants after they disconnect with out assisting and take 10 minutes to even respond.

FNB is robbing its clients, how do you charge service fees of R150 for every transaction that failed to go yet i pay bank charges of 400 every month what BS is this. you have access to our account so you do as you please. i did not receive a document stating that i will be charged such fees first time happening this month. what the hell is going on. i am communicating with consultant by Name of Kamo who nis not explaining properly and takes a good 5+minutes responding to my questions. can i get professional service and someone who understands what ever i am being charged to contact me and can they also send me a mail stating the charges i am being charged. and the system keeps on disconnecting consultant i have been disconnected to two consultants who were helping me, who i explained the situation in detail ( Kamo and Ashton)and refused to give me a reference number then disconnect