1 reviews | Active since Jan 2013
Ridiculous Service
My credit card debited order has always been set to deduct the full statement amount on the due date.
On the 27 November it only deducted the minimum amount. I had to manually transfer the remaining balance.
I logged a query on the 28th November, i've received NO FEEDBACK UP TO THIS POINT.
When my statement closed on the 3rd December, I've also now been charged interest. I've logged another query to have the interest reversed. (AGAIN NO FEEDBACK, NOTHING).
Every time I'm being told that the query has been escalated but to who? Who is it being escalated to? Nothing has happened in 2 weeks.
Secure chat is just useless as they can't provide a solution. Default response "I've escalated your querry". But nothing ever happens.
Now it can just pile up with the other 200 complaints I logged for the past 2 weeks.
Still NO FEEDBACK.
Have you checked if the customer service department is even working? Is there competent individuals there? Is there a manager?
Now it can just pile up with the other 200 complaints I logged for the past 2 weeks.
Still NO FEEDBACK.
Have you checked if the customer service department is even working? Is there competent individuals there? Is there a manager?