Ridiculous Service

I recently opened an account for my daughter 13/11/2021 telephonically, after which I was told that the card would be delivered within 3-5days. Up until now there is no card. I have sent all the fica documents and declarations numerous times (the declaration 6 times) to be honest and I even receive reference numbers when I sent it but yet I keep on being told that they are awaiting fica documents. One of the agents actually had the nerve to tell me that he doesn't understand what the problem is and why I am upset, the account is active and its just a piece of plastic. I eventually complained and someone from the complaints department phoned me and apologized and said that he would sort it out. After which I was phoned again confirming that everything was received and the account is open and the card will be sent. I phoned the courier company again this morning and was told sorry FNB is still awaiting fica and yet again this afternoon I received yet ANOTHER email requesting that the declaration be sent, even though their "complaints" department confirmed that everything was received. I have not come across so many *********** people in my life. I will be changing over to another bank and opening account for my daughter with another bank because the service is terrible. No one has an idea what they are doing. If FNB reads this in future if you phone a client to apologize for poor service, actually do something about it. Talk is cheap.