Ridiculous Service

I have been on the call with multiple consultants for the past hour. My minutes are now up but nothing has come out of it! This is ridiculous. Your app section under Nav money shows the incorrect credit record info, Experian and all the other companies have updated it on their end and you as my bank haven’t. How is my own Bank not reflecting the correct information. One agent even had the audacity to say it takes time to update, but really a whole 6months?????? Nothing... I mean nothing has been done for me today but time wasting!!!! The only person who assisted well was Lerato who logged my query.