Ridiculous service...Absolutely ridiculous

<p>As a follow up to my previous complaint regarding FNB's eWallet service. A rep from FNB eventually called me this morning (WRT my previous Hello Peter complaint) saying that he will send a note to the eWallet department to highly prioritise my issue, and that they should give me e call soonest. I still have not received a call. I eventually called them myself again today to try and get a new PIN code to collect my money. I had been on the telephone queue for almost 20min and decided to go to the Paarden Eiland branch in CPT. I spoke to a lady there to ask if she could assist me. She politely said that the only way I would be able to obtain a new code is if I dial the ********** number or the USSD code (which I mentioned doesn’t work on my phone). She then said if that doesn’t work, I would need to go back to the sender, do a reversal, but it would take anything from 15-20 working days to get the money bac****!! Absolutely ridiculous! </p>