1 reviews | Active since Mar 2011
Ridiculous service
<p>Opened an Easy Savings Account with FNB only to find that the contact number they have set on my new account number for the OTPs, is a number I haven't used in years; they sourced it from my old (closed) banking profile when I had an account with them over 5 years ago - when calling this to change this as this is their error - they require that I need to go into a branch. My Profile however has my correct number on it. Inconvience your clients much?</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)