Ridiculous service

Third complaint and still no joy. Summary - FNB froze my account after being open for 8 or 9 months with no notification due to a paperwork issue, almost got me arrested and cost me money. Went into the bank and after 3 hours of demanding for an explanation all I get is excuses and apologies. I get given paperwork to fill in which I did and returned with on the 21st of November, handed in the paperwork and the branch personnel told me everything is sorted out now and there won't be any further problems. Monday the 7th of December I get a sms stating that my account will be frozen in 30 days if paperwork is not submitted. I emailed the stated email address in the sms for an explanation since I have comp**** to the branch instructions on the paperwork already. Today, the 8th December I get a sms stating my account has been frozen. Called the given number in the sms to be told that the paperwork is not acceptable. They gave me the paperwork, it is FNB forms but is not acceptable. I followed their instructions. So basically FNB enjoys wasting their clients time. FNB must be the most retarded bank run by the most retarded people. Just close the account and leave me alone!!!