Ridiculous service

I have been struggling with FNB for about three months now. They have my account risk status at the lowest level and it seems that they are not capable of rectifying this. I have been a loyal FNB customer from 1990 and should hope that that counts towards better service. How can it be so difficult to correct an account? If they struggle with a task so simple, then you safe is my money in the hands of FNB? I have been to the branch in Centurion five times and I have phoned numerous times and also send a dozen emails to no avail. I cannot apply for a home loan or even an investment account. So I have to allocate my additional funds in a cheque account where I will receive little to no interest. Yesterday, I called a number ( ********** ) sent to me by email and I waited thirty eight (38) minutes for someone to answer the call. Needless to say, no one answered….. they were all probably on lunch. I’m now so frustrated that I decided to post this on Hello Peter and I’m also going to lay a complaint at the Financial Services Board.