Ridiculous service

I have a premier cheque account as well as an easy account 8 weeks ago my easy account has been placed on hold when I called the ***** department they have notified me that they have placed the hold due to an email they received from capitec about a ***** investigation I called back the next day I was told the investigation was being done by Samantha triegaardt they have tried transferring me to here but she is never available to speak they then promised to call me back with in 24 hours to update me as to what I can do 6 weeks later here I am still trying to get a hold of Samantha triegaardt it really sucks fnb is so helpless as loyal customers we expect to be treated with some kind of respect and loyalty I need to use my money u am currently starving thanks to fnb please help or I'm gona take legal action