1 reviews | Active since Mar 2009
Ridiculous requirements for card application
<p>I app**** online for a FNB credit card. Everything went through successfully, and the account was created but without any credit available. Shortly after I received an email asking for my January payslip. I emailed that to the address given. Thereafter I received an email asking for a completed application form! I ignored this since I had app**** online. After a week or so I received another email asking for my January payslip again!</p> <p> </p> <p>At this point I called in, and the lady I spoke to eventually told me that I needed to send in 3 payslips! And furthermore that my application had now expired and I'd have to apply again! In the mean time the credit card account is active - I see it online amongst my other accounts; I've received a statement for it already; I've been able to transfer funds to it (although none of the funds are available).</p> <p> </p> <p>FNB: please get your act together? You've been pestering me for ages to take a credit card, and when I do, you stuff things up. You have now mastered the art of making things difficult for clients!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
They sent me an app form with errors. Called in to get it fixed, but they giving me the runaround. Premier was supposed to call yesterday but didn't. I called Daffnie but still nothing...
They sent me an app form with errors. Called in to get it fixed, but they giving me the runaround. Premier was supposed to call yesterday but didn't. I called Daffnie but still nothing...
