Ridiculous ***** reporting service

I reported a *****ulent transaction on my FNB virtual card on the 20th of April. I was told to complete a form and email it. Followed up ofter was always told it takes 30days. Surely enough after 30 I received an email telling me to call the *****line. Pathetic. I have been trying for someone to answer the *****line for more than a week. Tried calling all hours of the day and night and nothing. How am I suppose to get my money back after already waiting more than a month.