JH
Jurgens H

1 reviews | Active since Jun 2015

01 Sept 2015, 20:57

Ridiculous reason for loan declined

I app**** at FNB for a personal loan. <br> <br> Got online approval and proceeded to send my document. The latest 3 months bank statements reflecting your salary and the latest 3 pay slips as well. <br> <br> After numerous phone call to the call centre they informed me that my loan application was declined to to the fact that I receive my salary via EFT and that it is the banks policy not to award loans to individuals who receive there income via EFT. As they could not trace the money. Really?! <br> <br> I have been working at the company for over two year and that is how they pay there employees. <br> <br> I have never heard of that being a valid reason???!!!<br> <br> Your criteria for applying for a loan states 3 months bank statements and 3 latest payslips. <br> <br> I even said I could provide them with a letter of earnings from the employer from the employer, which they said would not matter. <br> <br> FNB how can we help you is your slogan???? <br> <br> <br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Sept 2015, 08:25
Official
Hello Jurgens.Hayes1,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 753001.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)