Ridiculous R257 charges for PIN reset on business account

Wow I am so shocked at the ******* from FNB South Africa

Their system had an issue and was not accepting my PIN for an online business account.

After 3 tries their system blocked my PIN.

Now, after working through a few tactical solutions to bypass a bug with their 2-factor authentication through their app we get to a screen asking for the PIN...the agent realises the PIN is blocked.

It is at exactly at point the shock hit me. The agent says Sir...you PIN is blocked so you'll to fill in a form to get it unlocked and the process takes about 4 hours, and we will charge your account R257 to unblock!!!!

Like really FNB South Africa??? Charging me money to reset a PIN that you blocked??? You blocked due to a bug in your system that resulted in more than 3 tries on my side??? ...and you are the top digital bank in the country???