RIDICULOUS, POOR SERVICE.

I WISH THERE WERE A ZERO STAR RATING. FNB I HAVE BEEN TRYING TO GET MY CREDIT CARD - NOT THE ACCOUNT, THE CARD - A REPLACEMENT CARD FOR MONTHS. WHEN I PHONE I GET PUT ON HOLD UNTIL MY AIRTIME RUNS OUT. IN THE BRANCH THEY ARE VERY NICE AND POLITE AND TRY TO HELP BUT ARE UNABLE TO SOLVE THE PROBLEM AND WE NEED TO PHONE FROM INSIDE THE BRANCH. LEFT ON HOLD FOR OVER 30 MINUTES! ????? IN AUGUST YOU FINALLY SAID IT WAS ON ITS WAY, AND YOU WOULD SMS ME WHEN IT ARRIVED.....AND.... YOU GUESSED IT, NO SMS TO DATE. SERIOUSLY?