1 reviews | Active since May 2012
Ridiculous Hidden Service Fee Charges !
Good morning I am appalled with FNB ridiculous charges and lack of competent service. After being on hold this morning for 15 mins , a consultant finally answers only to hang up. My complaint lies with the uncalled for R451.90 in "service fees" which were debited off my account this morning, this is besides the monthly account fee of R80, value added services fee and other fees for cash deposits and withdrawals. The grand total R576.61. This is RIDICULOUS! I did not sign up for this nor was I notified about all of these extra charges. I will be switching over to absa on Monday morning! I downloaded the last 3 months statement and I've noticed that the amounts differ. June was R195, July R380 and August R576...This is highly unacceptable and I want a reversal done for July and August. Thank you!
Good Day Yurisha ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Yurisha ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***