RIDICULOUS ***** period

I had ***** on my card today of +- R900. I immediately went to the bank after it happend. When I got there I got my ticket, as usual, and my estimated waiting time was 7 minutes. I was only assisted to 35 minutes after I received my ticket, because everytime there is someone a little bit older than me, they assisted them first, no matter what number I had. After they assisted me they told me that I need to wait 3 weeks and only after then I will receive my money. Me being a student and not having money it is a little bit ridiculous because I need that money for petrol and food. I really think it is poor of them.