Ridiculous... fnb

I opened a second business account by mistake a few months ago and had a consultant call me and I advised her it was open by mistake can it please be closed and she said no problem she will proceed, well till to date nothing has been done and I'm paying a monthly fee of R80 something rand a month for nothing. Yesterday I got a letter of demand to pay the outstanding fee and I went to a branch in benoni this morning at 9am and I couldn't be assisted with closing that account because there's only one person in the branch who can help wirh that request and she was busy waiting for sbv so my question is or better yet to my surprise 4 hours later she's still busy and I haven't been assisted. I haveneen roaming that mall waiting for a call and nothing!! So fnb please explain how the hell is one suppose to get things done in this situation?? I couldn't be assisted on the phone and now the branch can't help me too?! It's ridiculous and insane that on a monthly basis its good when you take service fees but can't deliver service to your clients.