Ridiculous fees

I have a platinum account with FNB. I pay more than a normal account apparently for dedicated service. It takes 3 days for them to even acknowledge an email let alone respond. They have denied my credit card application purely because i have no SA credit history, even though i have 7 years of UK credit to show. On top of that, every single thing i do seems to attract an extra fee. I opted for paperless post to save the environment and now when i request bank statements to be emailed, they charge me R40!!