1 reviews | Active since May 2017
Ridiculous fee for unpaid items!!!
<p>So I was a day late to transfer money to my FNB account this month to honour my monthly debit orders ( I now bank with a different institution thanks to FNB insane bank charges). Turns out I was charged R145 per debit order failed, this amounted to a total of R580 !!!</p> <p>My debit orders remained unpaid but NOW have a charge of R580 on my account, what exactly am I paying for???</p> <p>The service providers were not able to collect their money, now why do I still have to pay you guys R145 PER TRANSACTION FAILED?</p> <p>Where am I supposed to get R580 to pay you guys for doing absolutely nothing?</p> <p>What kind of madness is this? It is really insane!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
