KL
Kgaugelo L

1 reviews | Active since May 2017

04 May 2017, 10:29

Ridiculous fee for unpaid items!!!

<p>So I was a day late to transfer money to my FNB account this month to honour my monthly debit orders ( I now bank with a different institution thanks to FNB insane bank charges). Turns out I was charged R145 per debit order failed, this amounted to a total of R580 !!!</p> <p>My debit orders remained unpaid but NOW have a charge of R580 on my account, what exactly am I paying for???</p> <p>The service providers were not able to collect their money, now why do I still have to pay you guys R145 PER TRANSACTION FAILED?</p> <p>Where am I supposed to get R580 to pay you guys for doing absolutely nothing?</p> <p>What kind of madness is this? It is really insane!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2017, 10:49
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)