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BBF A

1 reviews | Active since Jun 2018

29 Jun 2018, 14:30

Ridiculous excess fees by FNB i.e THEFT

FNB charging me excess fees of over 300 rands with no explanation and my account has a negative because of theur charges and they are back dated which doesnt even make sense. They mustn't take advantage of small business. I want my money back when purchases are made, the funds are deducted from our available balance even though we can still see the money in balances it is no longer accessible as it has been reserved for the purchase so where do the #excess item fees come from??? Please reverse this fee as it is not acceptable!!!!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2018, 16:09
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

BA
BBF A's update02 Jul 2018, 15:07
Reviewer Update
The person provided to help me has given me different versions one after the other when she sees that what she is saying is not tallying. 1. I was told that its my transactions that had not deducted from my account,I downloaded my statements and did calculations for her/him then she/he changed to story number 2. 2. Now its bank charges cause my account went to negative and my account does not have a overdraft facility so i don't get why it will allow purchases when it doesn't have money. 3. Story changed to no we charged you fees for the overdraft which we charge for R156 per transaction. 4. I asked for policy document that has those charges and the person says they do not have because its not standard practice, which i find very convenient. 5.So from the charges being my purchases to overdraft now bank fees that are not documented because its not standard practice.I then asked for a the document but then sent me a screenshot that shows R155 with no explantaion of the charge, its just written 14.3.1 per item, that does not explain anything. I need someone to give me proper solutions not these run around.The person was also rude enough to tell me that i must go to the branch when she is working at a branch, i don't have the luxury of time to do run arounds for things that even FNB employees can not explain. The person whom i was in contact with is Dumisani Phiri( guess thats the person you had to contact me), who is a business branch at fourways. Please just refund my money and stop giving me run arounds and stories that you guys cant even prove.