RIDICULOUS!!!!!!!!!

I'm at my wit's end with FNB.

Despite paying for private client services, I'm receiving subpar assistance.

On April 30th, I chatted with Mbali in the Service Suite, requesting help to stop Telkom from debiting my account due to the cancellation of my cell phone insurance in January. Mbali referred me to Retail Debit Order Dispute, where I was assigned to Thembelihle. However, after taking my details, she then transferred me to the Private Clients Suite, where Liziwe disconnected the chat.

Today, again I chatted with Chabedi in the Private Clients Suite, who directed me to the ***** Desk. BUT when I called the ***** Desk they said they don't handle debit order disputes and referred me back to Debit Order Disputes.

I've been transferred back and forth, and it's frustrating.

My request is simple: please help me stop Telkom from debiting my account in the future, as I've cancelled my insurance and they no longer have authority. I've stopped it on the app already however they keep changing references monthly. I've been going to the Telkom store to sort this out and logging cases, however they are dragging. Today I've even sent a formal complaint to ICASA against Telkom.

Here's my proof of cancellation from the Telkom administrators, but when I go to Telkom the representatives don't know why Telkom is still debiting me and send endless internal emails where I do not receive feedback: _______________ From: <***> Date: Tue, 04 Mar 2025 at 11:14 Subject: cancellation [#***] To: <***>

Good day

Trust all is well

Kindly note your insurance was cancelled on this day 31 January 2025 ,Please note once cancelled you cant reinstate the insurance ts & cs apply .

Telkom Policy Number-***

Kind regards Sibusiso M __________

Today, Kgalaletso from Disputes mentioned that there's nothing they can do if Telkom changes reference numbers. Are you kidding me?

If FNB can't assist me with my own account, I'm considering moving my personal and business accounts elsewhere.

I'm not going take this service and endure not having control of my own account.

I've stated that I do not have any contract or policy anymore with Telkom and my bank says there's nothing they can do? In my account?