Ridiculous customer care no common courtesy

I have laid a complaint of *********** call centre agents sending me a wrong card which I cannot use my card expired and so like normal banks they would gladly send me another card no problem , but because FNB is so special I have to phone them multiple times (over 10 times ) friends , go into the branch for over ( 1 week) consecutively friends sacrificing my full lunch time only to find that the very special FNB send me a card that does not work , when I put this on hello Peter the complaints lady just reiterated what had transpired ,no common courtesy of calling me and resolving the situation ,but sending me a ****ty mail of what transpired , guys move to another bank this bank will really set you back in life, that increase your stress levels , undermine your integrity , you undermine you as a human being , ridiculous