Ridiculous charges to get my credit card

I have been banking at FNB for the last 10 years plus. They have been trying to deliver my credit card to me and their couriers are beyond *********** and the FNB charges ridiculous. They call while I am busy with a client on Wednesday, I say I can't speak phone Thursday 8am. They phone Saturday 9am, I say I work for myself I can't wait around for the courier all day can they not deliver it to the bank or tell me a time, no that will cost me R100. So when can they deliver it maybe Tuesday or Wednesday, I have to just wait and see. So I have to miss 2 days of work and everything else so that I can wait for their *********** delivery people who can't even manage to make a phone call on the correct day and lose money in the process.