Ridiculous bank stay away!!!

This an absolutely pathetic excuse for a bank one thinks having private clients and private wealth status awards you with better easier access unfortunately not, having both my personal and business accounts with them I would have believed I'm a valued client and my queries would be dealt with in a timely manner after being assigned a private banker well clearly not, my private banker us just as useless as the fnb advisors, I've been dealing with the same issue for 2+ weeks not a single fnb consultant able to help ive spoke to 10+ consultants via the phone, emaila and secure chat, today alone they put me thorough to 3 different people all *********** and unable to help with the query all I'm being told is it's been escalated for 2+ weeks when the reference was given it said expect a response on 2-3 days. I ordered a global account card for which o should never have been charged as I'm a private clients account holder and I was charged 25$ my 25$ was never reversed however my husband's was.