1 reviews | Active since May 2016
Ridiculous bank charges
I have been banking with FNB for the last 5 years, and have started to notice a trend of over billing. Some of my debit orders where dis honored, and the chargers from FNB have been nothing short of disgusting. The biggest problem is that these debit orders went off on the wrong date (Naedo), and FNB refuses to assist me with preventing them from debiting early. This early debit orders should only be permitted when there are funds to my knowledge and if there are no funds why does FNB charge me. I never signed for debit order that goes off before my salary, in fact all my debit orders should only go off a few days after my salary date. I have always agreed with my debtors on this.
As a service I expect that FNB should be able to disable these NEADO transactions. As first all they are not authorized in the first place, but FNB seems to enjoy charging over assistance.
It completely unacceptable that I now have to pay for chargers I did not sign up for. I have taken it upon myself to switch banks as soon as I can, should this continue to be a practice at FNB.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
