Ridiculous at feedback

Absolutely shocking service from FNB ***** unit!! Lost my bank card on the 13th, after checking to make sure it was in actual fact missing, i cancelled the card on the 15th and ordered a new card. On the 28th I checked my transactions on my account and noticed transactions had gone through on my CANCELLED card on the 23rd, baring in mind I only picked up my new card on the 28th and was without a FNB bank card from the 13th to the 28th. I called in several times, always speaking to somebody who sounds like your interrupting their day, getting zero feedback and being told I can try at the end of the week again! What happened to the service provider following up? Giving feedback? This was my bank account which was *****ed AFTER you supposedly cancelled my card, and still let transactions though on a cancelled card, yet I'm the one doing the running around trying to get feedback? I want this matter escalated and I want the money paid back to me which was used. And I suppose the fact that I've been an FNB client for 14 years make zero difference to you!! Think its time to start looking at your competitors for banking!!