Ridiculous!!

I opened a ***** case with FNB on the 05-10-2022 with case number *** which was allocated to Thando Thalipi. Thando has been nothing but a pain to my life, this person has no single care in the world about this sensitive case. I've called FNB ***** department 10 times to be exact since opening the case. In all the 10 calls the consultant on the line promised me that Thando would contact me but NOTHING!

To my shock when I called FNB ***** department on the 8th of November 2022 to follow up, I was told that the case was resolved and closed on 14th of October 2022 already which did not make sense to me since I have not recieved any kind of communication from Thando and FNB at large.

This is when I lost all my marbles and demanded answers, a few hours later I got an email from Thando requesting that I sign an indemnity form for repatriation of my funds, however the amount mentioned on the form is over R10k less than the amount reported. Again I sent him/her a reply email asking why such a huge difference in amounts and to atleast give reasons, as per usual he/she didn't bother responding to my email. His/Her manager Leoni T****ie is also never available on her line, I've left voice messages and NOTHING!

Again this morning I took an initiative to call FNB and the same promise to call was made, again NOTHING! The most frustrating thing about this whole case is that no one from FNB branches/***** Call Centre can give answers but this Thando person, sadly Thando Thalipi is just a name given to me but the person doesn't seem to exist.

One thing for sure is that I'm closing all my accounts with this "How can we NOT help you" bank. The one time I really needed them to help me, they showed how little they actually care.

Ridiculous!!!