Ridiculous

I called in and wanted to have my credit report updated and even communicated via messenger .( I am sorry to hear that, Our system pulls your credit profile from TransUnion which will typically update their consumer credit reports when they receive new information from a credit reporting agency. Most agencies will send new data every month or at least every 45 days. Please contact Transunion directly to confirm if this account has been cleared - ***. RB) I called transunion and they say FNB is the one that's supposed to update they app . Been months I also tried to close my business account and they said to pay the outstanding and then close ..I tried to pay but I couldn't only to find that my account is handed over to attorneys..I had not used the account and things didn't go as planned hence I wanted to pay and close now what to do ...please update my credit report on your app ..