1 reviews | Active since Aug 2016
RIDICULOUS
Shocking service!!!!
FNB like to brag they are the best - Well let me tell you all the truth. FNBs staff is under trained and useless. If you go into a branch they cannot assist you with anything but sales.
They cannot help you with a bond switch Nor can they help you with a credit card!!!
The staff in the call centres and in the branches are under trained and unhelpful.
1. They called me to upgrade my credit card. 2. They were very quick to send it to me 3. I have 2 credit cards 3 weeks later as they cannot seem to get it together and close the second account. 4. I have settled the credit card (I am a FNB client) However FNB s telling me I have to provide them proof of payment for my credit card as something has gone wrong and the credit cards cant receive payments. So I cannot pay my credit card through FNB - This means that MY CREDIT RATING WILL BE DAMAGED!
This service is not acceptable and the level of untrained people is at an all time high!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Firdoze Khan Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Firdoze Khan Hello Peter Complaints Team *** (option one)