Ridiculous

This complaint or queries has been on going for the last couple of months, i do believe its a simple request which you need to action as its costing me money for a service i requested to cancel. Firstly, in the beginning of the year (2018) i received a call to ask why i am not using my cheque account anymore, i advised that i have changed to an easy account as its cheaper. The consultant advised that i must go to a branch to have it closed, so i did go to the branch and i have been informed that the account has been closed. Every month i get notifications advising my account is in arrears - I DONT HAVE THE ACCOUNT ANYMORE - CLOSE IT!

Secondly, there are linked numbers to my online banking profile which i removed - its still being used, when these numbers are allocated to other clients,they will have full access to my details because you did not remove the numbers as advised.

Please allocate ********** 415 only to my account and remove every other number possible.