1 reviews | Active since Feb 2018
Ridiculous
App**** for a revolving credit, got accepted, offered, was about to click accept the offer given and went to the bathroom, saved my application, came back to retrieve it and it disappeared and now I don't get one. Then email and sms saying that reference is under evaluation, I called a gentleman at premier services, and he can't assist as doesn't know what's going on. Why is fnb so slow and confusing, the app I'm about 120 in the queue. This is ridiculous as I was about to accept it
Good day Muhammed Minty,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Muhammed Minty,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)