1 reviews | Active since Aug 2011
Ridiculous !!!!
I am honestly fed up with Fnb. If they are not charging unecessary costs that can never be explained then they send you messages saying your account for your FNB Personal Loan is handed over. Like ***!!!.. This account is paid every month and you debit my account every month! And now you say its been handed over because one installment was missed!! Yet you continue to debit my account and charge me interest. I continue to pay and pay and the account never decreases. And now you want to take legal action. Are you kidding me? Is this how you treat your customers? Seriously people need to stop using FNB and move to another bank!
Good day Kubie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Kubie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)