Ridiculous!!!!!

I Received my Premier Card last week. I had a meeting at a customer and my card was left in my car, i got back and the card was melted. I now reapp**** but apparently i have to pay because according to Ashton Feldman leaving your card in the sun is considered negligence hence the replacement fee! Can i just mention that my old Gold card was also there and nothing happened to it. Seems since ive upgraded to premier the problems just starts rolling in. Now i have to pay for your cheap poor quality cards ??? I told Ashton Feldman to please close all my FNB accounts and it is no problem he sent a request through to their admin department to assist with the closure. Well seems like you are just as happy as i am about the closure of the account ????