Ridiculious

Ordered an Apple iPhone 6 through FNB where we have an account. after receiving a sms to confirm that it has been approved and stating that the courier company would contact us we waited for delivery. After becoming suspicious we phoned to track the order. Smart device call centre put us through to tracking department where I spoke to a lady whose name I will give on request who then told me that the order has been cancelled because they tried to phone us. Nobody tried to phone us? and when would FNB have told us that the order is cancelled. we had to phone after FNB? how pathetic! You cancel a order because you cannot reach a client? upon query what number did they phone they responded with a number I have never heard in my life before! Now I am told I have to reply that is the only way I will get the phone. so some RAM driver has an Iphone in his vehicle and I have to re-apply because YOU phoned an incorrect number. You have just lost a client as we will be moving our account elsewhere.