Reward level dropped on upgrading account

I upgraded my FNB accounts from a Platinum to Private Clients accounts on 1 September. When checking my Ebucks earned for my August spend, I noticed that my reward level had dropped from level 5 to level 2. I logged onto the Ebucks site and it shows that I got 20000 behavioural points for August. The Ebucks site also states that reward levels are calculated by the 8th of the month BASED ON POINTS ACHIEVED IN THE PREVIOUS MONTH. Since I achieved 20000 points in the previous month, I should be on level 5 as I was on a platinum account for the whole month.<br> <br> I called EBucks and they said the matter will be investigated. They did acknowledge that I should have been on level 5. The consultant at FNB private clients did not seem to understand the way the system works and kept on insisting that on my Private Clients account I only got 9000 points. I have only been on a private clients account from 1 Sept. This will be calculated for rewards purposed next month. For now, My rewards for August should be re-calculated based on level 5 which I have achieved.. according to YOUR website.<br> <br> Please correct my rewards and reward level immediately.