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Charnelle G

1 reviews | Active since Apr 2017

06 Mar 2024, 10:18

Revolving Loan NIGHTMARE!

3 WEEKS! NO SOLUTION! NO SUPPORT!

I have been a loyal customer to FNB for about 10 years now. Most of my credit facilities are with them and I basically use them for everything! I was pre-approved on the app for a revolving facility (ON 14 FEBRUARY 2024) and the application went through immediately. The account showed a few seconds later but ZERO FUNDS were available to use. I then gave it about 2 days processing time but then started following up on this matter. These results in it's entirety was complex: 1. 1st follow up - Please wait 48 hours for funds to show. 2. 2nd follow up - The request for the funds wasn't submitted. I will submit now. Please wait 48 hours. 3. 3rd follow up - I will send a request to the revolving department. 4. 4th follow up - I will send a request to the revolving department. 5. 5th follow up - There is a technical issue with debi-check mandate - the technical team is working on it. 6. The rest of the follow up which I have lost count of has been the same re. the technical issue and that they are "working on it" 7. My most favorite response was the last one whereby I demanded a resolution time: "Our production team is working on it. PLEASE ACCEPT DELAY."

WOW! FNB I have never been so disappointed in my life! This has been pending for 3 WEEKS TODAY!! And the best response I can get is that I have to accept the delay.

Coming from a background in IT - I simply cannot understand how a production team can take 3 weeks to sort out a critical issue. It is simply beyond me.

Strongly considering moving all my accounts over to another bank.

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Replies (1)
CG
Charnelle G's update08 Mar 2024, 17:35
Reviewer Update
Hi FNB. 👋 Seems like you really DONT care about your customers!!!! After waiting 3 weeks for this issue to be resolved because "the production team is working on it" - suddenly after a hellopeter review, you jump in to 'solve' the problem BUT your resolution stinks!!!! You decided to close my previous application because it is past '10 days' (YOUR FAULT) and tell me to reapply. I reapply - and the new amount offered is 50k less than my initial application which I depended on and waited for. This is absolutely disgusting!!!! I need my application to be as per the previous approved one otherwise this will not work. If you cannot offer me this - I am officially DONE with banking with FNB! This is unprofessional and an absolute joke.