Revolving loan department has the worst service ever and they ***** your Ebucks

This department put a hard hold on my Ebucks account in April 2024 saying that I did not pay my service fees. My service fees go via debit order and the department acknowledged that they had a technical problem which affected my account and where unable to debit my account as per usual which resulted in the hard hold on my Ebucks. The department lifted the hold after realising that they were at fault but today they have not reinstated my ebucks for the months of April-June. I keep being made to wait 48hrs and still after that no resolution. The phone number provided does not help as you will NEVER get hold of someone to help you from that department. I want my Ebucks reinstated as I worked hard for them and the glitch was on their end,it has been 2 months now going back and forth wanting this issue to be resolved but still no luck . This is very disappointing and frustrating!!!