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LA
Lusanda Afar-Tribe

1 reviews | Active since Feb 2019

01 Feb 2019, 07:24

Revolving loan

Good morning,

I am writing to complain about service fees that are being charged to my revolving credit plan account - which is linked to my premier cheque account.I should only pay fees if I have used the account, which I have not - no money has been transferred from the revolving loan to my cheque account but I've been charged for over 5 consecutive months now , I've tried reversing it and it never works. I’v tried closing the account but I can’t and want a way to request cancellation of the revolving loan facility and would like the pro rata charge and the initiation fee (From the time they started charging and I've calculated it ) refunded to my cheque account as I feel that FNB was not clear upfront on any potential charges.

0
Replies (3)
LA
Lusanda Afar-Tribe's update01 Feb 2019, 07:33
Reviewer Update
Infact I’ve never used the facility since it was opened over +/- 12 months ago yet they’ve been charging me so I’d like a refund on all those charges and the initiation fee
LA
Lusanda Afar-Tribe's update01 Feb 2019, 07:36
Reviewer Update
My number is ********** and my email is ********** should you like to contact me to resolve this
FNB (First National Bank)
FNB (First National Bank)'s reply01 Feb 2019, 10:49
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Kindly refer to the email sent to the email address provided requesting further information.
RegardsHello Peter Complaints Team*** (option one)