Revolving Loan

Good afternoon to whom it may concern,

I trust all is well?

My name is Rudolf Erasmus. Might someone be able to help with a issue that I am having or at least point me in the right direction.

I recently app**** app**** for a Revolving loan account around roughly two weeks ago, but I am having issues getting the funds made available.

When i took out the loan telephonic, it was said that the funds will be made available to me immediately, the purpose of the loan is to do some debt counseling, as well as to resolve a motor maintenance issued that crept up.

After two days the funds were still not available, so i phoned back and I was then told that I will only receive it when my salary is paid in - this is not true cause another lady that works with us in the office got her funds immediately.

I have sending emails and calling but no one seems to able to help me out. I got an email from the credit Berea that it is because of my overdraft account - which I closed on the day of the loan application - and an unpaid item, I asked then what the item was but got no reply from them.

FNB care doesn't have an answer for me at all, they just keep on replying that they are awaiting an answer from the credit division.

Even so my salary got paid in last week Friday on the 23rd, but still no Revolving Loan. The account is loaded onto my name but I cant access anything. It either says insufficient funds or an error message.

I have all the email discussions as proof .

This is really frustrating me as I am getting nowhere with this situation.

Kind regards

Rudolf Erasmus