Revolving Loan

I am unhappy that my funds aren't being cleared on the Revolving Loan. I received a call from one of your agents informing me that if I pay minimum 15% of the loan then funds will be available for use again but still no funds. I paid with a plan that I will use the funds to pay my debit orders which are now declining/bouncing due to insufficient funds. I called your call center today and the agent was not helpful. This is the call Reference number: Rn ********** 8514. Someone please help me urgently.