Revolving Loan

On 3rd July i asked for my revolving loan to be closed. i visited the branch and was informed this can only be done through secure chat and not at the branch. did the secure chat with no success, followed up the next day 04/07 and days after - same disappointing results. 11/07 received CAS-***-L9G4S3 (revolving loan closure has been logged) - to date: nothing has been done 24/07 monthly facility fee went off and interest on debit balance. i am not going to pay for this as i have long requested for the account to be closed.