Revolving facility delay - FNB secure chat is broken, not even emails help

I recently app**** for an FNB revolving loan facility for R8,000. Shortly after applying, I realized I needed to amend the requested amount to R30,000. I reached out via the FNB app's secure chat and spoke to a service advisor named Phuti, who explicitly instructed me to email *** to get the facility amount increased.

Following their exact instructions, I sent an email on Friday, 29 May, requesting the increase to my facility.

It has now been several days, and I have not received a single response or acknowledgment. To make matters worse, I have tried following up via the FNB Secure Chat, but the feature is currently unusable. I just keep getting "dead" chats with absolutely no response from any agents.

It is incredibly frustrating to be given specific instructions by an FNB agent, follow them to the letter, and then be completely ignored while the bank's main support channels fail. I need someone from the FNB Credit Validations team to contact me urgently to process my application amendment.