REVOLVING FACILITY

Very Very bad service from fnb with no concrete answer. I have a revolving facility in place. With the covid hitting i had to take up this facility. But with a minimum payment due. And there is more than enough money to cover everything. I do not have access to my revolving facility. So i started quering why i cannot access my revolving facility. The first excuse was i have a covid facility in place therefore i cannot use my revolving facility, but as soon as the first premium for this facility goes off i will have access to my revolving facility. Needless to say it did not happen. Then i queried again and the newest excuse was i was behind with payment on my revolving facility which was not my fault because the covid debit order did not run for that month which i made everyone aware off . So the consultant assisting me promised they will escalate the matter and i will have feedback within three business day. Well it has been almost two months now and still no feedback. See the two(of many) case numbers . So stay away from FNB the one does not know about the other one. I also requested for a debit order to be changed which needless to say never happened . If i do not get feedback within the next two days and my facility not restored i will take this matter further as i have got all the proof