1 reviews | Active since Sept 2014
Revolving & Debt Consolidation
Good day
2 weeks ago i requested a consultant to contact me regarding an increase on my revolving account, up until today i am still waiting.
Last week i app**** for a debt consolidation loan, I app**** at FNB because i believe they are there to help their clients in the best they can, but unfortunately i came across that you don't need my service, I received a message saying it's in for assessment or something like that and still no one has contacted me, if i am not an important client to client to you then i will go somewhere else.
Hope to hear from you soon.
Kind Regards
Good Day Nicole Langenhoven,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Nicole Langenhoven,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***