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francopsmith F

1 reviews | Active since May 2017

26 Sept 2017, 08:14

Revolving credit *****'s

I spoke to very very agro adviser this morning by the Name of Kate, don't know what happen in her life.

my revolving credit has been reduced by 85% without notice or anything the only thing Kate can tell me is the system scores you and that the offer can change at any point of time losing her patience.

i asked to be explained what they look at as i pay my revolving credit every month religiously, I even phone them a day or two before the debit order goes of to please deduct their money, nothing changed in my personal or financial life please make me understand why my credit is reduced by 85%?

I'm the one that is supposed to be upset as my budget is being thrown out by this as I'm getting married in less than 6 weeks, but now Kate sorry for my french flips her ****, just because I want to understand why?

That's all I ask WHY WHY WHY?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2017, 09:11
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)